Claims overview & approach.
When the unexpected happens, Primex is here to guide you through every step of the claims process.
Primex is here to guide you through every step of the claims process.
Our approach is both thorough and inclusive, carefully evaluating each claim to ensure fairness, transparency, and consistency across our membership.
As a member-led risk pool, we understand the importance of balancing empathy and support for the individual or entity experiencing a loss with our shared responsibility to the entire pool.
Each claim is reviewed with that balance in mind, ensuring that every decision respects the claimant and upholds the collective strength and financial stability of the pool
File any claim using the Primex website
Authorized members can easily file any type of claim using the Primex website. Our secure online portal simplifies the process, taking a little bit of the worry out of what can otherwise be a stressful situation.
Claims Service & support
To further support members, detailed claims manuals are available in our online Primex Partner Platform (P3). These resources walk you through each step of filing a claim and explain what to expect throughout the claims process.
24/7
For emergencies that occur outside normal business hours, Primex³ offers 24/7 claims service.
Members can report a catastrophic loss – such as severe property damage, a fatality, or a cyber incident – any time, seven days a week.
We hope such situations never arise, but if they do, we’ll be there. Serious losses don’t always happen between 9 and 5, and our commitment to members doesn’t stop there either.
Cybersecurity
Protecting Members in a Complex Online World
As technology continues to evolve, so do the risks. Cyber incidents – ranging from data breaches to ransomware attacks – have become one of the fastest-growing sources of claims among public entities.
In response, Primex has developed a dedicated Cybersecurity Portal, giving members direct access to top experts in cyber protection, response, and mitigation.
Through this resource, members can find practical tools, training, and step-by-step guidance to help strengthen cyber defenses and respond effectively if an incident occurs. In the event of a cyber claim, email communication may be disrupted.
The Cybersecurity Portal offers a secure environment for members to communicate directly with Primex and our forensic expert partners to discuss the event and monitor claim status, ensuring vital communication and guidance continue uninterrupted.
We’re Here for Our Members
If you’re a current member and need help filing or managing a claim, we’re only a phone call away. Contact us at 1-800-698-2364, where we’re available during business hours and offer 24/7 assistance for emergencies.